Customer Lifetime Value as a Compass
Estimate average order value, purchase frequency, and retention length, then subtract servicing costs. Even a rough CLV guides budget split between acquisition and loyalty. Revisit quarterly as pricing, churn, and product mix evolve with real customer behavior.
Customer Lifetime Value as a Compass
Automated reorder reminders, thank-you notes, and post-purchase education reduce churn while lifting average order value. Each touchpoint should deliver timely usefulness, not noise, turning your retention engine into a dependable driver of maximized returns over time.